Terms & Conditions

TERMS AND CONDITIONS

By confirming a booking with Move Me Sooner you are agreeing to the following terms and conditions.

DEFINITIONS

WE / OUR / US– The company, Move Me Sooner Ltd

YOUR / YOU – The customer making the booking

1. The quotation provided is for the removal of goods and delivery only. It does not include any inspections or fees payable to Government bodies.

We may change the price or make additional charges if any of the following have not been communicated 48 hours prior to removal date an agreed.

Collection and delivery of goods above a first floor unless agreed
Inadequate access for vehicles of size required within 20 meters of the property
Failure to provide accurate inventory with quantities
Any other circumstance that will affect the hours required to increase significantly

Any changes communicated will generate a new quotation provided in writing no later than 48 hours before delivery date.

2. Work not included in the quotation unless outlined on the quotation

Disconnect or reconnect appliances, fixtures, fittings or equipment
Take up or lay fitted floor coverings
Removal of storage heaters unless they are dismantled
Removal of items located in a loft
Removal or store any items excluded under section 4
Dismantling/reassembling any furniture or items that do not fit in the specified area in the new property. It is the customer’s responsibility to ensure that items will fit in the new premises (e.g. size of sofa and size of aperture).

3. Preparation

We have the right to reject the service on arrival if the below preparations has not been met by the customer. Rejection on the day will result in full payment not being refunded/ being taken.

It is the customer’s responsibility to ensure that items will fit in the new premises (e.g. size of sofa and size of aperture).
All packing must be completed prior to our arrival.
All loose items must be boxed or bagged appropriately and sealed.

All mirrors, televisions and monitors must be bubble wrapped and/or boxed for transport if you wish for these items to travel in our vehicles.
Any delicate items or small furniture (e.g mattresses) must be protected by the customer to prevent any stains/tears during transit.

4. Your responsibility

Obtain at your own expense, all documents, permits, parking charges, licences and customs documents necessary for the removal to be completed.
Parking: Please ensure we are provided with the necessary parking permit or a suitable arrangement. All parking fines resulting from loading or offloading will be invoiced to the customer.
Be present or represented throughout the entire removal (this is essential to the contract).
Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
Empty, properly defrost and clean refrigerators and deep freezers.

We accept no liability for any loss by reason of any of the above matters, except in circumstances where we have negligently failed to abide by your reasonable instructions within the scope of the quoted work.

5. Goods not to be submitted for removal

Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
plants or goods likely to encourage vermin or other pests or to cause infestation.
Refrigerated or frozen food or drink.
Any live animals

Such goods removed without our knowledge and prior written agreement will not be insured for any loss or damage and the company will hold no liability.

6. Ownership of goods

By entering into the contract, you declare that the goods to be removed and/or stored are your own property, or the person(s) who own or have an interest in them, have given you authority to make this Contract, and have been made aware of these Conditions.

7. Deposit & Charges if you postpone or cancel the removal

A deposit is required to be paid at the time of booking to secure preferred date.
Bookings are based on a first come, first served basis. The booking will be considered as provisional, until the deposit is paid.
Payments are to be made my bank transfer to the bank account specified on the quotation form provided.
If you, the customer, cancel the booking within 48 hours of the move date, this deposit is non-refundable and non-transferable. Cancellations made before this time result in the deposit being refunded in full.

8. Paying for the removal

Payment is required, unless previously agreed in writing, 24 hours prior to the move date.

You may not withhold any part of the agreed price.

9. Delays in transit

Except for reasons entirely within our control, we will not be liable for delays in transit.

If through no fault of our own we are unable to deliver your goods to the original destination, we shall deliver or store at a location organised by the customer. Any additional services including overtime, storage and further delivery, will be at your expense as agreed.

10. Delays and wait times

There are no fees or charges for wait times or delays whilst obtaining keys to the new property.

The arrival time is to be agreed with the customer 24 hours before the move. The team shall be available till 6pm.

Any service required after this time (e.g still offloading due to delay obtaining keys) will result in a charge of £50 an hour per porter. For example, if there are 3 porters on your move, overtime shall be charged at £150 per hour. This must be discussed with the company and put in writing as an agreement on the day.

Adhoc requests such as long distance can be taken in to consideration and agreed prior to the move with the company to rule out overtime charges.

11. Loss or damages in transit

In the event of losing or damaging your goods, if we are liable and we agree, you are covered for up to £20,000 in transit and per household. This is not a new for old replacement. If an item is repaired we are not liable for depreciation in value.

We will not be liable for any loss, damage or failure to produce the goods if it is caused by the following circumstances:

By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, acts of God, industrial action, traffic congestion or other such events outside our reasonable control
By normal wear and tear, natural deterioration, leakage or evaporation or from perishable or unstable goods, this includes goods left within furniture or appliances
By poor/no protection provided on the item by the customer.
By moth or vermin or similar infestation
By cleaning, repairing or restoring
To any goods in furniture; drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us
For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind, howsoever caused, unless you have previously given us full particulars with value and we have confirmed in writing that we accept responsibility.

Company cannot accept responsibility for breakage or damage to boxed items e.g china, glassware and fragile articles unless packed by the company

We cannot accept responsibility for insuring your goods unless you have provided us with a written declaration of value. Items not listed on the inventory will not be covered.

In line with the policy conditions, we do not accept responsibility for the first £250 excess charge of every claim for loss or damage covered by this insurance. Excess charge of any claim is the customer's responsibility and the claim process will be dealt with our insurance company.

We are not insured to disconnect / reconnect kitchen appliances and removal of the fridge freezers doors etc. If asked to carry out on adhoc basis, the company holds no liability.

12. Time limits for claims

For goods, which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery. You are insured for one day only.

We will not be liable for any loss of, or damage to the goods, unless a claim is notified to us on the day of the removal only. Full written details including specific damage and evidence of repair/replacement cost must reach us within 7 days of the move. This must be agreed, countersigned and witnessed. This is essential to the contract.

13. Damage to premises or property other than goods

We will not be liable for any damages to premises or property other than goods submitted for removal and/or storage.
If we cause damage as a result of moving goods under your express instruction, against our advice or where to move goods in the manner instructed would inevitably cause damage, we shall not accept any liability.
If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, full written details including specific damage and evidence of repair/replacement cost must reach us within 7 days of the move. This must be agreed, countersigned and witnessed. This is essential to the contract.
It is the customer’s responsibility to ensure that items will fit in the new premises (e.g. size of sofa and size of aperture).
The company is not insured to remove property fixtures such as doors or windows. Requests on an adhoc basis will be carried out with no liability to the company.

14. Our right to retain the goods

We reserve the right to withhold all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf while we retain the goods and wait for payment. You will be liable to pay all storage charges and other costs incurred by our withholding your goods and these Terms and Conditions shall continue to apply until full payment. In the absence of full payment within a reasonable time and after notice we reserve the right to dispose of the goods and to set off the sale proceeds against any outstanding sums.

15. Our right to sell or dispose of goods

On giving 28 days' notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice.

16. Refer a Friend

All referral vouchers are a one-time use only, unless agreed with the company prior to voucher being redeemed. Adhoc requests can be considered by the company.

The referral voucher cannot be used by a registered business or corporation.

Referral is for residential home removals only
Referred customer must have home removals completed by the company
Referral form sent to the referee and referral customer upon admission to validate the referral

This agreement shall be interpreted and governed by the Law of England & Wales